We will try our best to assist you if you would like to amend your order before it'sprocessed/mailed out. However, it couldn't be done if your order has already processed / mailed. If you looking for help you may contact our CS support.
Go to profile and clicked order history which will show you the order details and history.
We are sorry to send you an incomplete order. Please email us at [email protected] or livechat us and we will get back to you as soon as possible.
Please kindly drop an email to [email protected] with your attachment and order ID, and we'll look into it for you.
YES. We will send your order(s) together if we found out there have 2 or more different order(s) with a same shipping address.
Before checking out you will be able to see a "What would you like to do next?" section, then you choose "Use Coupon Code" and enter the code.
*Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out*. Kindly ensure that all information is correct before confirming your purchase.
NO. During check out there will only allow apply 1 promo code / active discount at the same time.
We accept payment via KIPLEPAY and ATOME (Local Internet Banking, Credit/Debit Cards ) Bank Transfers and Cash Deposits.
All prices are listed in Malaysian Ringgit (RM). For overseas customers, your credit card issuing bank will convert your country's currency to Malaysian Ringgit (RM).
Choose KIPLEPAY as your payment method upon check out. We would direct you to kiplepay website , choose pay via debit/credit card to proceed with your payment.
Yes, we do accept internet bank transfer / Cash Deposit. An order confirmation email will be sent to you once you place your order. Please make your payment according to the banking details stated in the email and notify us within 24 hours.
*Orders with no payment notification within 24 hours will be cancelled automatically without notice. Cash refund is strictly not allowed even payment done within the time limit.
Verification for ATOME and KIPLEPAY transactions are immediate. Verification for all other transactions will be done within 12 working hours from Monday to Friday.
We accept the following shipping methods:
-Normal Courier (Within 3 working days to WM , 7 working days to EM)
-International Shipping (Singapore)
For orders below RM400(WM) / RM500(EW), shipping fee is charged at flat rate basis:
Yes, we do provide FREE SHIPPING if you purchase more than RM400(WM) / RM500(EM) in an order. Please note that, free shipping is only valid within MALAYSIA.
Once payment has been received, an email will be sent to notify you when,
a) we've verified your payment successfully
b) we've shipped your order successfully
This should take up to a maximum of 1-2 working days (for ready stock item only)
Please note that working day do not included weekends and Public Holidays.